Project / Delivery Manager

Position - Delivery Manager
Experience - 2 yrs - 5 yrs
Location - Bangalore
No. of Positions: - 2

Web Bazaar is an IT company based out of Bangalore. We provide websites and ongoing website related services to our customers at affordable price starting at Rs. 3500. We have more than 1500 customers, a team size of around 30 people and offices in Bangalore and Mumbai. We are a fast growing company in our domain expanding within Bangalore as well as in other geographies.

We are expanding our delivery team and looking for an experienced candidate to head a team of designers and developers. An ideal candidate would require minimal supervision and should be able to handle the internal team as well as the customers.

Job Responsibilities :

-- At least 1 year experience managing website/software projects Strong oral and written communication skills. Ability to work remotely with business owners over email, phone, Skype. Fluency in English, and one local language like Marathi, Kannada, Tamil is desirable.
-- Strong organizational skills. Should have managed multiple projects simultaneously.
-- Work under pressure to achieve both internal and external deadlines.
-- Proven expertise in setting and managing customer expectations
-- Resource planning and management. Strong people management skills.

Job Description:

Customer management:
-- The project manager is a single point of contact for the customer once the order is confirmed.
-- At any given point of time you would have 100-150 active projects in various stages of completion.
-- Gather requirements from the sales team, customers after payment clearance is received from the accounts team
-- Ensure that sales has set correct expectations with the customer.
-- Manage escalations by involving senior management as and when required.
-- Build, develop, and grow business relationships with the customer.
-- Identify upsell and cross sell opportunities. Involve sales team as and when required for generating additional business.

Resource management:
-- You would have a team of 5 people reporting to you which would be a mix of designers, developers and content writers
-- Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
-- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary
-- Identify and resolve issues and conflicts within the project team.
-- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Project management:
-- Create an internal delivery plan keeping in mind other deliverables and deadline expectations.
-- Plan and schedule project timelines and milestones using appropriate tools.
-- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
-- Direct and manage project development from beginning to end.
-- Delegate tasks and responsibilities to appropriate personnel.
-- Identify and manage project dependencies and critical path.
-- Track project milestones and deliverables and communicate on a weekly basis to customers.
-- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
-- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
-- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Knowledge management
-- Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
-- Develop and document best practices and tools for project execution and management.

This role interfaces with senior company management, sales team, delivery team, accounts, HR and business owners or C-level executives in client’s organization.

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